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The following sets out the terms and conditions on which Times Publishing Limited and/or its subsidiaries (collectively referred to as the "TPL Group", and collectively and individually referred to as "we", "us" or "our" as the context permits) offer you access to and use of our Site (defined below) and Services (defined below).
By visiting, browsing and accessing the Site, and/or using the Services, you are deemed to have read, understood and agreed to be bound by:
all of which together constitute the entire agreement (the “Agreement”) between us in relation to your access to and use of the Site and the Services.
If you do not agree to be legally bound by the Agreement, you are not permitted to access or use the Site and/or Services, or any part thereof.
“Accepted Order” means any Order that is accepted by us in our sole and absolute discretion.
“Digital Products” means any digital content made available on the Site that you may purchase (a license for the use thereof) and download upon issuance of an Accepted Order, and includes electronic books (including Licensed eBooks and MC eBooks), audiobooks, audio/video content, games, music (e.g. in MP3 format), software and/or any other materials or content that are digitally encoded.
“Order” means your offer to purchase a Product/Product(s) on the Site.
“Physical Products” means products other than Digital Products that you can purchase from us on the Site, and include books, stationery, magazines and/or any other products that are not available for downloading upon issuance of an Accepted Order.
“Product” means any good or service made available on the Site that you may purchase from us, including Physical Products, Digital Products, Class Bookings and subscriptions.
“Service” means the e-commerce platform owned and operated by us at the Site, and all features, content, services and applications offered by us to you or made available to you by us on or through the Site or otherwise in connection therewith, and any and all updates, upgrades, supplements and releases thereto as may be provided by us from time to time;
“Site” means the website at oss.goguru.com.sg which is owned and operated by Times Experience Pte Ltd, a subsidiary of Times Publishing Limited, such as may be amended or updated by us from time to time, and/or any other URL that we may specify from time to time, and all web pages thereunder.
“Supplier” refers to a company or entity which has entered into a contractual relationship with us to supply one or more of the Products which we offer for sale on the Service, and/or a company or entity which is the manufacturer, licensor or publisher of a Product, as the case may be.
“Third Party Merchant” means a third party company or entity which offers its products and/or services for sale on or through the Site.
“User Content” means any artwork, ideas, plans, drawings, graphic representations, animations, designs, information, files, data, text, graphics, photographs, usernames, profiles, audio, video, items, links, feedback, comments, submissions, and/or any other content or materials (or their selection and arrangement) that you submit, post or upload to, or make available and/or display on the Site and/or Service, or that you submit to us through any other channel (including by post, email, social media and/or messaging services).
1.2 The TPL Group also offers other services that may be accessible from, linked to or associated with the Site and/or Service, which are governed by additional terms and conditions. Your use of such other services will accordingly be subject to such additional terms and conditions.
1.3 The Site may be accessed by you in any part of the world but some Products, including Physical Products, may not be available in your territory. Please read the Product description for the Product’s availability in your territory. Your territory is contingent on the location of your IP address.
2.1 You must confirm that you are a corporate employee & have a valid corporate email account.
2.2 Purchases must be approved by an assigned/authorised approver.
3.1 You may browse the Site to a limited extent, without signing up for an account. However, some of the services offered on the Site are available to registered users only.
3.2 We reserve the right, in the exercise of our sole discretion, to refuse to offer access to or use of the Site and/or Service to any person or entity, refuse any account application, to suspend or terminate any Service account and/or to change the eligibility criteria for registration at any time, for any reason and without notice to you.
4.2 Third party applications, software, social networks and services, including those made available by Suppliers or Third Party Merchants (“Third Party Services”) may be used in conjunction with or accessed in the course of the use or provision of the Service. Information may be collected from you through or provided to us by such Third Party Services, and you consent to the collection, use and disclosure of such information in accordance with the relevant Third Party Service’s terms and policies, including in the manner set out below:
(c) Third Party Payment Processors
The Service works with third party payment processors and payment gateway providers to enable online payments for purchases on the Site. You hereby authorise us to transmit to or obtain from such third parties, information about you (including your Personal Data) for purposes related to the handling, processing, payment or fulfilment of your Orders/Accepted Orders, including conducting verification checks involving your credit/debit card number or credit reports in order to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorisation, to protect you and us from fraud, to process payment transactions, facilitate billing and to otherwise deliver payment services.
(d) Third Party Logistics Providers
We engage third party logistics providers to deliver Products to you under an Accepted Order. You hereby authorise us to transmit to or obtain from such third parties, information about you (including your Personal Data) for purposes related to the handling, processing, fulfilment or delivery of Products under your Accepted Orders, including to enable and arrange delivery of Products to your nominated delivery address, and to send you updates on the delivery status through text or email messages.
4.3 We may use third-party advertising companies to serve ads on the Service. We do not provide any personal information to third-party advertising companies on a non-aggregate basis. Our system and the third-party advertising technology may use aggregate information, non-personal information, our cookies on your hard drive and your use of the Service to target advertisements. In addition, advertisers may use other third-party advertising technology to target advertising on other sites. If advertisements are served to you, a unique third-party cookie or cookies may be placed on your computer. Similarly, third-party advertising companies may provide us with pixel tags (also called “clear gifs” or “beacons”) to help manage and optimise online advertising. Beacons enable us to recognise a browser’s cookie when a browser visits the site on which is beacon is located, and to learn which banner ads bring users to a given site.
You acknowledge and agree that we have no obligation whatsoever to furnish any maintenance and support services with respect to the Site and/or Service. Notwithstanding the foregoing, you acknowledge and agree that we may need to interrupt or suspend your access to the Site and/or Service from time to time, for maintenance, technical or other reasons.
6.1 The Service may provide communication channels such as and including forums, communities, message boards or chat areas (“Communication Channels”) designed to enable you to communicate with other users. We have no obligation to monitor these Communication Channels but may do so and reserve the right to review materials posted to the Communication Channels and to remove any materials, at any time, with or without notice for any reason, at our sole discretion. We may also terminate or suspend your access to any Communication Channels at any time, without notice, for any reason. You acknowledge that chats, postings, or materials posted by users on the Communication Channels are not endorsed nor controlled by us, and these communications should not be considered reviewed or approved by us. We will not under any circumstance be liable for any activity within Communication Channels, and you participate in the same at your own risk.
6.2 You agree that all your communications with the Communication Channels are public, and thus you have no expectation of privacy regarding your use of the Communication Channels. Additionally, we may monitor, record, review, modify and/or disclose your communications on the Communication Channels, without notice to you, and you hereby consent to such monitoring, recording, review, modification and/or disclosure.
6.3 We are not responsible for User Content, personal data or other information that you choose to share on the Communication Channels, or for the actions of other users.
7.1 You shall use the Service in a lawful manner at all times and hereby undertake NOT to do any of the following in connection with your use of the Service:
7.2 Failure to comply with any provision under the Agreement constitutes a material breach. We will determine, in our discretion, whether a breach has occurred through your use of the Service. Where we determine that such a breach has occurred, we may take such action as we deem appropriate including:
You agree that we need not provide you notice before terminating or suspending your account.
8.1 You hereby grant us a non-exclusive, world-wide, royalty-free, perpetual, irrevocable, sub-licensable licence to use, display, reproduce, modify, adapt, publish, broadcast, distribute, exploit and create derivative works of your User Content in whole or in part, for any purpose as we may require in our sole discretion, including for commercial, non-commercial and/or promotional use. You warrant that the use or reproduction of your User Content by us will not violate or infringe the rights of any third party, and you hereby agree to indemnify, defend and hold us harmless for all claims, liabilities, damages and expenses (including legal fees and expenses on a solicitor-client basis) arising from your breach of this warranty.
8.2 Each user of the Service is responsible for the User Content that it uploads or posts on the Service and we make no warranty as to its accuracy, quality, legality or integrity. You agree that we will not under any circumstances be liable for any User Content, including errors or offensive material in any User Content.
8.3 We have no obligation to regulate User Content but may do so. We reserve the right to review all User Content on the Service and to remove any User Content for any reason in our sole discretion without notice.
9.1 Subject to your agreement to and continuing compliance with the Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Site and the Service.
9.2 You may not:
9.3 We reserve the right to change, suspend, remove or disable access to the Service or any part thereof at any time without notice. In no event shall we be liable for the removal or disabling of, or for suspending or imposing limits on, access to or use of the Service.
11.1 Products sold by us
Purchases of Products are subject to the Sales Terms set out in Schedule 1.
11.2 Products sold by and services provided by Third Party Merchants
(a) Some products and services on the Site are offered and sold and/or provided to you by Third Party Merchants. We are not a party to the contract between you and a Third Party Merchant in respect of the goods or services that you purchase from them through our Site. Order fulfilment and payment transactions in respect of purchases from Third Party Merchants are handled directly by them and not by us. As a result, you acknowledge that we have no control over, nor will we be responsible for, the quality, safety, or legal aspects of the transactions that take place with such Third Party Merchants on or through the Service. We also cannot ensure that such Third Party Merchants will actually complete or fulfil your order for their products or services. By purchasing products and services offered to you by such Third Party Merchants, you agree to be bound by their terms and conditions of sale. Without prejudice to the foregoing, we are not liable to you or any third party in the event:
(b) Without limiting the generality of Clause 11.2(a), purchases of goods or services from Third Party Merchants are subject to the terms and conditions imposed by such Third Party Merchants and their partners and/or affiliates. You agree that when you purchase goods and services from Third Party Merchants, you will be making payment thereof directly to, and entering into a direct binding contractual relationship with, them in respect thereof. You acknowledge that we are merely make available to you on the Site, access to the goods and services offered by Third Party Merchants, and that these are not sold by us to you. You agree that we shall have no liability of any kind to you or any other party with respect to goods and services sold to you by Third Party Merchants, and that you shall look solely to them for any claims related thereto.
12.1 We may from time to time offer discounts or run promotions, contests, surveys, privileges, events and other programmes (“Promotions”). Promotions shall be effective only for the applicable promotional period and on a “while stocks last” basis, and shall be subject to such other additional terms and conditions as we may publish from time to time.
12.2 The use of credits, vouchers, coupons and codes (“Vouchers”) are subject to the following terms as well as any other Voucher terms printed on the Voucher or specified on the Site or email from us where the Voucher was offered (“Specific Voucher Terms”):
12.3 Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” and while stocks last basis. No cash or credit will be offered in lieu of the gift. Where you are permitted to return any Product to us for a refund/credit and such Product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such Product. Where the promotion or discount had applied to the entire Accepted Order, we will refund you the selling price of the returned Product less the promotion or discount applied to the returned Product on a pro-rata basis. Further, any free promotional gift given with an Accepted Order must also be returned if you are returning the Product(s) to which the gift related. If the total value of your Accepted Order is reduced below the value of the qualifying free delivery or any promotion/discount qualification because of a returned Product, we may charge the delivery fee and/or the full value of the Accepted Order without the promotion or discount.
12.4 Our decision on all matters relating to Promotions, Vouchers and other rewards and privileges is final and binding.
12.5 We reserve the right to alter, withdraw or discontinue any Promotion or Voucher at any time without notice or liability.
13.1 You must pay for your Accepted Order(s) only via payment methods which are accepted by us and/or our payment processor from time to time (which are subject to change without notice to you) including MasterCard and Visa credit/debit cards, cheques and cash on delivery.
13.2 All credit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card refuses to authorise payment, we will not be liable for any delay in delivery or non-delivery.
13.3 All credit card transactions on this Site are processed using a third party payment gateway. You will be responsible for complying with any terms and conditions and charges imposed by such third party service providers in connection with services they provide to facilitate your online payments. We shall not be responsible for any damage, injury or loss sustained by you or any other party caused by or in connection with your use of these third party payment processing services through our Site (including any errant or invalid transactions, or unprocessed transactions due to a network communication error, or any other reason). You agree that we are not responsible for missed payments, fraud, unavailability or hacking of our third party payment processors, or any other issues related to payments.
We may attach banners, java applets and/or such other materials to the Site for the purposes of advertising our (or our affiliates', Suppliers’ or Third Party Merchants’) products and/or services.
If you have any questions or comments about these GoGuru Terms, please contact us at firstname.lastname@example.org.
Purchases of Products shall be subject to the following terms and conditions (“Sales Terms”):
1.1. While we endeavour to provide accurate information on the Products (including pricing information and product descriptions), we do not warrant that such information is accurate, current, complete, reliable, updated or free from error. Without limiting the generality of the foregoing, you acknowledge and agree that Product pictures on the Site are provided to help you recognise the Products, but due to packaging or product redesign and improvements, these may not reflect exactly the Product you will receive. We reserve the right to amend the prices and other details of the Products on the Site at any time without giving any reason or prior notice.
1.2. The currency of prices quoted on the Site may differ depending on the sales location. Unless otherwise indicated, prices are in Singapore dollars (if the sales location is in Singapore) or U.S. dollars (if the sales location is outside of Singapore).
1.3. The total price of your Accepted Order will include the price of the Product and any applicable Goods and Services Tax (GST). For Products purchased outside of Singapore, you shall be responsible for all other sales tax and charges that may be applicable.
1.4. Prices charged for purchases on the Site may be different from those charged in our physical stores. Prices of Products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice. We do not provide price protection or refunds in the event of a price reduction or promotional offering.
1.5. The price to be paid by you for a Product shall be based on our prevailing selling price at the time we receive your Order, which may or may not be correctly reflected on the Site. If the actual price of any Product ordered by you is higher than that reflected on the Site at the time you placed your Order, we will inform you and you will be given an option to confirm or cancel your purchase of such Product based on the correct price. By confirming your purchase, you authorise us to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such Product in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced Product as cancelled.
2.1. You agree to comply fully with all directions, instructions and/or any other terms issued by us from time to time in relation to your purchase of Products through the Site.
2.2. You may place an Order by following the instructions on the Site. You shall be responsible for ensuring the accuracy of your Order. All Orders placed by you through the Service shall be deemed to be an offer made by you to purchase the selected Product(s) and quantities set out in your Order for the price notified (including delivery and other charges and taxes) at the time you place the Order.
3.1. All Orders are subject to our acceptance. We reserve the right, without prior notice, to:
at our absolute discretion, without any liability to you.
3.2. Receipt of, or the processing of payment for, an Order shall not in itself constitute acceptance of the Order by us. Where an Order for any Product(s) is rejected or cancelled by us, any payment made for such Order shall be reversed or refunded by us in accordance with our prevailing refund policy at such time, as notified on the Site. If we reject your Order, we will endeavour to notify you either at the time you submit the Order or within a reasonable time thereafter.
3.3. Each Order accepted by us (i.e. “Accepted Order”) shall constitute a separate binding agreement between you and us for the supply of the Products in respect of which such Order was placed, and to which these Sales Terms. You acknowledge that unless you receive a notice from us accepting your Order, we shall not be party to any legally binding agreements or promises made between you and us for the sale or other dealings with the Product(s) and accordingly we shall not be liable for any loss, liability or damage which may be incurred as a result. For
3.4. Subject to Section 3.5 of these Sales Terms, you acknowledge and agree that we may at any time:
3.5. We are under no obligation to investigate the authenticity or authority of persons making the Order or to verify the accuracy and completeness of the Order. Accordingly, we may treat the Order as your authentic and duly authorised instructions which are valid and binding on you notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in the terms of the Order.
4.1. We will cancel your Order if we are unable to accept your Order within fourteen (14) days from the date on which you placed the Order, with the exception of Products that have not yet been released for sale and for which we are accepting pre-orders.
4.2. You cannot cancel an Order (or part of an Order) once payment has been made. All Orders will be deemed to be irrevocable and unconditional upon transmission through the Site and we shall be entitled (but not obliged) to process such Order(s) without your further consent and without any further reference or notice to you. Nevertheless, in certain circumstances (such as stated in Section 8 of the Sales Terms), you may request to cancel or amend the Order which we will endeavour to give effect to on a commercially reasonable effort basis. However, notwithstanding the foregoing, we are not obliged to give effect to any request to cancel or amend any Order.
5.1. Products on the Site are sold by us to you on an “as is” basis, and we make no warranties in respect of any Product. If the Supplier has issued or provided a warranty in respect of a Product (“Product Warranty”), then such Product shall be sold to you only with such Product Warranty, and you shall look solely to the Supplier for any claims related to such Product Warranty.
5.2. The terms of a Product Warranty shall be as set out in the applicable terms and conditions specified by the Supplier in relation thereto, and shall be limited to the warranty period stipulated therein. Please refer to the relevant Product descriptions or Supplier websites for details of the Product Warranty for a specific Product.
5.3. The warranties and conditions, remedies for breach of warranty or condition, or other terms stated in the Product Warranty are, unless expressly prohibited by applicable mandatory law, in lieu of all other terms, warranties and conditions, whether expressed or implied, statutory or otherwise.
5.4. Except as expressly provided in such Product Warranty, we and our Suppliers exclude (unless expressly prohibited by applicable mandatory law) all other express or implied terms, warranties or conditions with respect to the Products supplied. You acknowledge and warrant that you have not relied on any term, condition, warranty, undertaking, inducement or representation made by or on behalf of us which has not been stated expressly in an Accepted Order or upon any descriptions or illustrations or specifications contained in any document including any catalogues or publicity material produced by us. You also acknowledge and agree that the exclusion of warranties, exclusion of liability and exclusion of remedies in these Sales Terms allocate risks between the parties and permit us to provide the Products at lower fees or prices than we otherwise could and you agree that such exclusions on liability are reasonable.
If you have ordered a Physical Product, the following terms shall apply:
6.1. You may choose to have the Product delivered to a specified address, or to collect it from the self-collection point(s) designated by us.
6.2. If you choose to have the Product delivered:
8.1. Once a Product has been sold, it cannot be returned or exchanged unless you receive:
8.2. Any exchange can only be conducted on a one-to-one basis for the same Product as specified in the Accepted Order, subject to our approval and provided you notify us at email@example.com of your request for return or exchange within three (3) working days upon receipt of the product, and such request is accompanied by supporting evidence and relevant pictures in jpeg format not exceeding 1MB.
8.3. Physical Products to be exchanged must be in their original packaging, in re-saleable condition and accompanied by a copy of the Accepted Order.
8.4. We are not obliged to agree to any such return or exchange unless all foregoing conditions in this Section 8 of these Sales Terms are met to our satisfaction. Should we agree to an exchange, we will:
8.5. In the event the Product you have ordered is out of stock or irreplaceable, we will notify you and exchange it for another item of the same value or offer you a refund of the same value.